Applies to: Zosi PoE cameras

Description of the problem: When PoE camera is directly connected to Zosi PoE NVR, camera cannot get any power or cannot power on.  Please try to reset the camera and cover the daylight sensor on the camera lens or take the camera to a dark room and wait for a few seconds then you'll find the IR lights on the camera will not light up/ not hear a "click" sound. 

There are several possible causes for the POE camera not being powered by the POE NVR. You may follow the troubleshooting tips listed below to solve the problem. 

Cause 1. The camera is not properly connected to the NVR.

Solution: Please check the POE lights of the NVR. If the lights are not on, please plug the camera into other ports that work and use another working Ethernet cable.

Cause 2. Insufficient power supply from POE NVR

Solution: Please make sure that the cameras added to the NVR are no more than the specified quantity . And then please unplug all other cameras and leave one camera connected to the NVR for a test. If problem persists, please contact our support team.

Cause 3. The POE module of the camera fails to get power

Solution: Please use the DC adaptor to power the camera on. 

Note: The power adaptor may refer to 48V,2A power adaptor.

Please let me know if you have any questions:

Our Whatsapp:  +1-866-841-6932

Support Email address:  service@zositech.com

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Support center: support@zositechhelp.zendesk.com