Applies to: All Zosi security cameras.
1) Check the security IP camera lens for dirt, dust, spiderwebs, etc. if it is cloudy. Clean the lens with a soft and clean cloth. Do not use harsh cleaners or aerosol cleaners that may harm the lens.
2) Check your security camera specifications to make sure the extension cable run is in the proper range. If you are using a wireless security camera, make sure the camera is not too far from the router.
3) Under normal circumstances, the camera is in focus when it leaves the factory. If the camera you bought use the fixed lens and the camera picture is blurry, you can manually adjust the lens to focus.
4) For a varifocal security camera, you need to adjust the focus and zoom settings. Remember varifocal cameras require adjustment from time to time. If the security camera fails to focus, the images would be indistinct.
If the problem persists after going through the steps above, you may contact our support team by submitting a request with your troubleshooting results.
Our Whatsapp: +1-866-841-6932
Support Email address: service@zositech.com
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Support center: support@zositechhelp.zendesk.com